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Mon, 11 Feb 2008 21:02:39 +0000

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In Case You've Read Otherwise, SmugMug Still Loves S3

Mon, 12 Mar 2007 17:01:00 -0400

Last Thursday night, I came across this SearchStorage.com article via the Storagezilla blog. Beth Pariseau wrote that Amazon's Simple Storage Service (S3) has had "performance and reliability issues serious enough" to prompt second thoughts among early adopters. In particular, SmugMug CEO Don MacAskill recently decided to move hot storage back in-house.

The instant I finishing reading the article, my RSS reader lit up with Don's response. He still loves Amazon, even if S3 hasn't solved the "speed of light problem". It takes at least 60-80ms for bytes of data to travel the distance between SmugMug's west coast location and Amazon's east coast data center. There's no getting around that. He moved hot storage closer to his web servers NOT to solve Amazon's performance problems, but to reduce those thousands of miles to inches. Don also tracked down the Storagezilla post and added a comment there.

Fast forward to this morning, when someone sent me a snippet from a Tier 1 Research news brief in which Dan Golding wrote about Amazon's disillusioned users. I gave Dan a hard time for basing his article on the same two customers Beth interviewed without giving her credit. Dan argued that attribution isn't customary in the analyst world. Besides, we shouldn't even be having this conversation. As a non-subscriber, I should have deleted any T1R content that came my way upon receipt.

Ironically, during his HostingCon presentation last year, T1R founder Andy Schoepfer's key message was "don't be an island". It's important for web hosting providers to connect customers to external ecosystems like eBay and Amazon, because no e-business can thrive in isolation. Given T1R's Hosting 2.0 advocacy, Dan's reaction seemed... Analyst 1.0-ish. But towards the end of our conversation, he did promise that an upgrade is on the way. As a point of reference, Burton Group, Dan's former employer, has a great blog that links to external sources. Same goes for Forrester. And at least 220 other research firms, including T1R parent company The 451 Group. Raven Zachary, who leads 451's open source practice, is even on Twitter!

Anyway, I'll get off my soapbox now and back to Amazon. I think every web hosting exec needs to read Don's blog post - along with Robert Cichon's post on customer satisfaction metrics. Robert said a hosting provider has done a good job if (a) the company gets written testimonials, (b) customers refer other customers because they're happy with service quality, and (c) customers defend the company against negative remarks. Amazon gets three points based on Don's reaction. What's your score?

June 2004

Tue, 15 Jun 2004 14:36:51 -0400

Web Host Industry Review Magazine - June 2004

Table of Contents

Worst Case Senario

Savvis Steps Up

Play Ball

Another Perspective

Utility Computing

Google's Gmail

web hosting companies review Products we recommend

If you know anything about hosting or have been looking for a host I am sure
that you have some how or some way landed on the hostgator website. hostgator
has been around since 2002 and they have made their web presence very strong,
for example type in any hosting related keyword and I am sure that you will find
them in a google ad or in the top of the search engines. hostgator offers a lot
of variety to their customers so there is a lot to choose from. hostgator offers
three basic plans for the average consumer and website owner; they also offer a
wide range of reseller packages and dedicated servers for the larger customers.

hostgator offers a fairly basic plan for 4.95$ (When paid 3 years in advance) or
8.95$ if paid month to month, this plan offers 350GB of disk space and 3000GB of
bandwidth but incredibly that only let you host one domain so this package is
virtually worthless. The next plan up which they call the baby offers 600GB of
disk space and 6000GB of monthly bandwidth and costs 9.95$ per month if you pay
month to month. If you pay for 1 year in advance you can get this package at
119.40$. This plan of hostgator is one of the most famous plans in the web
hosting industry. This plan offers unlimited domains to be hosted on your
account and also offers some upgraded features from the very basic plan
including unlimited pop3 email accounts, unlimited ftp accounts, unlimited sub
domains, and unlimited parked domains, it also offer ninety nine point nine
percent server uptime compared to the guaranteed ninety nine point five percent
guaranteed uptime offered with the most basic plan. The next thing that they
offer is the swamp plan which gives you the user 1000GB of disk space and
unlimited monthly bandwidth and offers chili soft asp which the other plans do
not offer, in addition the swamp plan also offers private ssl a feature that
most other hosting companies don't offer and costs 14.95$ per monthif paid
monthly or yearly.

hostgator also offers some dedicated servers for proxies and things of that
nature, they are quite expensive though compared to the competition and this is
a whole different market compared to the basic hosting. One nice feature of the
hostgator service is that they offer Cpanel which is quite a good control panel;
this is free compared to some other hosts which charge for the upgrade to a
Cpanel hosting plan. Also like most other hostgator offers a online chat support
and a toll free number that you can call in case you need assistance in setting
up you�re hosting or trying to pick a plan out that fits your needs. Over all
hostgator would probably be a eight out of ten because they offer a lot of
features but only on their more expensive plans where as most other hosts will
offer the same features on there low end plans, another big turn off is that
they only allow you to host one domain on there cheapest plan, most hosts allow
unlimited or at least fifteen or twenty.

User Reviews

Asim says :

hostgator is an exceptional hosting provider, never got disappointed, using
dedicated server these days and it is awesome!

Aditya Singh says :

I loved hostgator and their support. It rocks all ways. They truly deserve to be
called the web hosting company on the internet.

Amit Nyamtabad says :

hostgator is one of the biggest hosting company & I am hosting couple of my
sites with these guys. They really do provide good customer support & quality
uptime. Till now my experience has been good with the them.

Rating : A++

GVK says :

Yes, my choice is Host Gator, am with Host Gator since once year. I don't say
they are cheap and best. They are Better than Best :)

Customer Support is awesome, till now i got my problems solved in less than 5-10
mins. Rated: 10

Navjot Singh says :

Excellent Hosting I must say. 100% Uptime. I loved the fact that it gives no
discounts for yearly payment, so it never forces us to buy yearly. So we can
test for a month and then switch to other if we don't like it. But never liking
it...nah such a situation will never arise. I am running a vb forum and never
saw loading touching 2+ even on a shared account. That's excellent considering
at my last host it touched 10-14% usually.

Highly recommended.

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